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POSTAGE POLICY

UK Customers

FREE DELIVERY - dispatched by Royal Mail '2nd Class' or 'Standard Parcel' service and take approximately 2-4 days to arrive.

FIRST CLASS - dispatched by Royal Mail '1st Class' service and take approximately 1-2 days to arrive.  Larger value orders are sent by 'Recorded Delivery' for no extra cost.

SPECIAL DELIVERY - dispatched by Royal Mail 'Special Delivery' service and will arrive the following day.  A signature is required upon delivery of the goods.  Orders must be made by 4pm to ensure same day dispatch.

Overseas Customers

AIRMAIL - dispatched by Royal Mail 'Airmail Small Packets' service and will arrive within 4 days - 2 weeks depending on your location.

AIRMAIL SIGNED FOR - dispatched by Royal Mail 'Airmail Small Packets - International Signed For' service and will arrive within 4 days - 2 weeks depending on your location.  This is a more secure service with a tracking number.  A signature is required upon delivery of the goods.

All goods are insured for the value of the goods.

All records are mailed in strong cardboard envelopes. All other orders are shipped in appropriate strong packaging.

Shipping charges will be calculated on the website for online orders, or quoted by telephone or email if ordering by that means.

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.

UK CUSTOMERS - If your goods do not arrive within 3 days of dispatch (6 days for free delivery items), first call or e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is stated above. 

OVERSEAS CUSTOMERS - If your goods do not arrive within 8 days of dispatch first contact us to confirm that your order has been shipped. We can not investigate lost or missing parcels until 8 days have elapsed.

DAMAGED / DEFECTIVE GOODS

We accept returns of damaged or defective goods. This excludes consumables and worn items. Notification of receipt of damaged or defective goods must be received within seven days of the date of delivery. Goods can then be returned for replacement or for refund if a replacement cannot be obtained. Goods found not to be defective will be returned and the extra carriage costs will be charged to you.

RETURNS PRCOEDURE

Returns must arrive in the original manufacturers packaging and must be shipped the same way it was dispatched to ensure sufficient shipping insurance cover. You will be responsible for all postage costs for returning any item(s). Please include a full description of the reason for the return and any other requirements.

If you wish to return an order please contact us first by phone on +44 (0)845 388 9831 or +44 (0)1325 321697, or e-mail us using the online contact form stating your order ID number and cancellation instructions.